1. Do the minutes roll over if all are not used in one month?
No, Broadpoint does not currently offer this feature.
2. What credit cards are accepted?
MasterCard and Visa
3. Are debit cards accepted also?
Yes, we accept both MasterCard and Visa debit cards.
4. Can I restrict my SIM?
Your SIM is restricted from International dialing and Roaming; it can not be restricted by telephone number.
5. What type of payments plans do you offer?
At this time, the only payment plan we offer is an automatic payment by credit card. At the beginning of each month the credit card is charged the monthly cost of the rate plan, taxes and any overages from the month before.
6. Can I pay on the web site?
At this time we do not offer this service but we are looking into this payment program for the future.
7. What if I want to cancel the service after the annual contract is finished?
We require a 30-day notice of cancellation, otherwise you will be charged for the next month.
8. What is the penalty for early termination of the contract?
You will be charged a one-time fee of $25 for each month that you were active, basically making the contract a month-to-month.
9. Do you offer a warranty on your phones? How do I get a replacement phone?
Broadpoint does not warranty the phone so you must contact Motorola. The information is listed on the Broadpoint website at:
http://www.broadpointinc.com/upload/userguidemotow230_35288.pdf
Should you want to purchase a new phone, please contact our Customer Care at 1-888-734-6190.
10. What is your billing cycle?
The billing cycle starts on the 1st of every month and ends on the last day of the month. Bills are printed out the first week of the month for the month prior.
11. Is there a charge for incoming texts?
No. Texts are only charged for outgoing or mobile originated.
12. Can someone pay for service for someone else, or will you only accept a card from the person listed on the account?
We will accept payment from anyone; however, we can only discuss the account with the person who is named as the owner.
13. How can I track how many minutes I’ve used?
The phone has a minute counter; to access, choose Menu, Recent Calls, Call Times.
14. Can you dial 611 to get your current usage?
We do not offer that service.
15. If I sign up mid-month, when do my minutes expire?
Unused minutes will expire and new ones begin on the first day of every month.
16. Can I get detailed billing that lists all my calls?
No, a summary statement will be sent to the address on record.
17. How do I block someone from seeing my Caller ID?
This can be done by hitting the *67.